Support
Help for Arixa users.
This page covers the main parts of the app: account and profile setup, bass video posting, practice logs,
permissions, and community safety tools.
Contact Support
If you need help with your account, profile, bass videos, practice logs, or community tools, contact us by email.
support@Arixa.com
Common topics
Profile and account
- Edit your display name, bio, and profile photo from Profile.
- Use Sign Out if you want to leave the current session.
- Use Delete Account from Profile if you want to remove your account from the app.
Sharing bass videos
- Open the publish flow from Discover or Moments.
- Record a video or choose one from your photo library.
- Add notes before sharing the video to your profile.
Practice logs
- Create a practice entry from the Practice tab.
- Add a session label, mood score, focus score, notes, and an optional photo.
- Review recent sessions and your streak from the Practice area.
Community safety
- Open a user options menu to report or block a user.
- Manage blocked users from Profile.
- Follow or unfollow bassists to control what appears in Following.
Permissions
Arixa may ask for access to the following device features when you use related functions in the app:
- Camera access for taking a profile photo or recording a bass video.
- Microphone access for recording sound while creating a bass video.
- Photo Library access for choosing a profile photo, selecting a bass video, or adding a practice photo.
If a permission has been denied, you can review your device settings and enable access for Arixa before trying again.
Legal pages
For more information about how Arixa works and how personal information is handled, review the following pages: